Greetings from your UBT Committee,
Our ongoing projects for this year are Turn Around Time – Member Experience. We have been doing a Plan Do Study Act in Escondido regarding how to positively affect our TAT.
I have attached the first revision of the eyewear analysis for you to carefully review. The committee is open to any changes additions that you might have. I will post it on the ivelearn.com website where you can leave your comments or contact me or your representatives directly to tell me what you think by July 17th, 2015. It affects the efficiency of your workflow. It impacts our providers’s care because they have told us they would like to have them filled out properly for rechecks.
Eyewear Analysis Form
We will be closing this project soon with an on-line survey as to how we are affecting the employee’s knowledge of their workplace station.
An Optician has developed a way of keeping all phone numbers, passwords for using retailer’s websites like Maui Jim and Oakley.Some of you have created these worksheet for your own use. We are in the process of delivering this information for every workstation for every location. We have been listening to our floats, primarily opticians but I know N. County has a similar practice for the Optometrists, thanks to Dr. Mather by locating this information in sheet that goes on the workstation so you never have to get up and search for the clinic’s notebook. It is a small start but we hear over and over floats can never find what they need. If all the phone and password information is at your fingertips just think how easy that would be.